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TERMS OF USE

The townmoto.gr website is an online store selling products via the internet of the Greek individual business Gakis Angelos with the distinctive title townmoto.gr VAT number 118355258, DOU A of Athens which is located at 13 Damaskiou Street and will be referred to hereafter for the sake of brevity as the Company . Website visitors who enter and transact or use the services of the online store (hereinafter referred to as users for brevity) are invited to consult the following terms and conditions that apply to the use of the website. The actions of users on the website as indicative Browsing, purchasing products and using the services of the online store implies the unconditional acceptance of these terms without any exception. If a user does not agree with these terms then it is his responsibility to refrain from visiting, using the website as well as from any transaction with the services of the online store. The Company reserves the right to unilaterally modify or renew the present terms and conditions of use and transactions. The Company undertakes the obligation to inform users of any change, through the online store websites. Provided information and products The Company is committed to the validity and completeness of the information listed in the online store regarding the identity of the Company as well as the services provided through the online store. In any case, the Company is not responsible and is not bound by electronic data entries that were made by mistake or that have occurred unintentionally due to technical malfunctions of the website or due to force majeure. The Company is entitled to correct these problems whenever it becomes aware of their existence. In particular, the Company is not responsible for defective products and/or untrue information concerning the goods of the suppliers of the online store and contained therein. Limitation of liability The Company does not guarantee the availability of the products displayed in the online store, but is committed to promptly informing end consumers of their unavailability. The online store provides the content, the products available through the townmoto.gr website exactly as they are. The Company is not responsible for any form of positive, special or consequential damage, which indicatively and not restrictively, disjunctively and/or cumulatively consists of loss of profits, data, lost profits, monetary satisfaction, etc. may suffer the visitor/user of the website or for any technical problems that may arise from the use of the online store. In any case, the Company reserves the right at any time to stop the operation of all or part of the online store for maintenance or upgrade reasons or for any reason. Copyright All content of the online store, including distinctive titles, marks, images, graphics, photos, texts, etc. are the intellectual property of the Company and are protected according to the relevant provisions of Greek law, European law and international conventions or intellectual property of third parties for which the Company has obtained a license to use for its own exclusive needs and for the operation of the online store. Any reproduction, republishing, uploading, communication, dissemination, transmission or any other use of the contents of the commercial store for commercial or other purposes is prohibited except and only with the prior written permission of the company. User obligations The users of the townmoto.gr website agree that they will not use the website or its content to: • Send, publish, send by e-mail or transmit in other ways content that is illegal, false, inaccurate, threatening, abusive, offensive, vulgar, violent, defamatory and for any reason, causes unlawful offense and harm to the company or any third party. • Post, publish, e-mail or otherwise transmit content that users do not have a right to transmit under the law or applicable contracts (such as inside information, proprietary and confidential information obtained or disclosed as part of work relationships or covered in confidentiality agreements). • Post, post, e-mail or otherwise transmit content that infringes any patent, trademark, trade secret, copyright or other proprietary right of any third party. • Send, post, e-mail or otherwise transmit any material that contains a virus software or any other codes, files or programs designed to interrupt, damage, destroy or tamper with the operation of any computer software or hardware. • Intentional or unintentional violation of applicable laws or regulations. • Harassing in any way the privacy and individual and social rights of third parties. • Collecting or storing personal data about other users. The Company reserves the exclusive right, without any prior notification, to stop the use of access codes to the services of the online store and/or stop making its content available to visitors/users it believes have violated these terms of use. The Company bears no obligation towards the visitor/user for the above interruption or for any claim related to the above interruption. Security of transactions and personal data The Company is committed to the protection of the personal data of the visitors/users of the townmoto.gr website as well as to the observance of the provisions on the protection of personal data (Law 2472/1997 on the protection of the individual from the processing of personal data character) as applicable from time to time. New user registration in the online store is optional. When registering, new users are required to fill in certain personal data on the website which are kept exclusively for reasons related to their transactions with the online store, the improvement of the services provided and the statistical analysis of the traffic of the online store. Only authorized employees have access to user and transaction information and only when necessary, e.g. to process user orders and requests. In particular, in order to validly carry out the orders of visitors/users of the website, the online store will ask them for some basic information such as name, address, postal code, telephone and email address, while in case the users wish to issue an invoice they will need to declare additional the details of the company to which it will be issued. The registered users of the website have the right to update their personal data held by it, the right to object and correct it, as well as the right to withdraw their consent to the processing of personal data concerning them at any time in accordance with the current legislation (articles 11 to 13 of Law 2472/1997). The codes used to identify the users of the online store are the username (e-mail) and the secret security code (password), which provide secure access to the users' personal information. It is possible to change these personal security details (email and password). The registered users of the online store are solely responsible for maintaining the confidentiality and concealment of access information to the website from third parties. The online store takes all appropriate measures to secure the privacy of user/customer communications and transmitted information, however it does not guarantee the security of data transmitted over networks. In case of loss or leakage of personal information, users should notify the company immediately, otherwise the online store townmoto.gr is not responsible for the use of passwords by an unauthorized person. The Company recommends for security reasons to registered users to change their password at regular intervals and to avoid the use of easily traceable codes (e.g. date of birth). Cookies The townmoto.gr website may use cookies to identify users. These cookies are small text files, which are stored on the computer or device of each user and do not receive knowledge of personal sensitive data or files from the computer or device, while they are used only to facilitate the user's access to specific services, for marketing purposes as well as for statistical reasons. The user can set his computer or device so that he does not receive cookies, either overall or on a case-by-case basis. In this case, the user may not be able to access some of the services of the online store. Price policy The prices of the products listed in the online store are the final prices including VAT and are valid until stocks last. The Company reserves the right to change prices without prior notice to visitors/users of the online store. Regardless of the price change, the visitor/yr you will always pay the value indicated on the products at the time of placing your order. In certain product categories and/or selected products, the so-called "Web offers" apply, where the prices of the products in the online store differ from their counterparts in the physical store and are only valid for purchases through the online store. The Company recommends that consumers check and be aware of the difference in the prices of Web offers to avoid or resolve disputes that may arise in their transactions with the store. Product availability Visitors/users of the website are informed about the availability of the products through the respective web pages of each product in the online store. For these products, a strict order of time priority is observed in the execution of purchases/orders, including online purchases as well as purchases made in the physical store. The Company reserves the right to the availability of its products if they are not available at the time of the order. In this case, the Company reserves the right not to accept the specific order and therefore not to complete the sale. Any payments already made will be refunded to customers without undue delay, in the same way that customers chose to pay for their order. The availability of products available through the online store may differ from the availability of products available through the physical store. For this reason there are products which may be available for purchase from the physical stores and not from the online store and vice versa. Purchases of products through the online store Website users can browse the web pages of the online store using the central navigation menu which is always located at the top of the web pages. The products of the online store are divided into categories and subcategories in order to better navigate and find the desired products. Users can collect the products they are interested in using the shopping cart. The collection of a product is done by pressing the "Add to Cart" button having first selected the quantity and product characteristics (e.g. color and size) where available. Users can add or remove products to the shopping cart until they complete their order. To complete the order, users must log in to the website using their passwords if they are already registered members or by registering as a new member. If they do not wish to register as members of the online store, they can proceed with their order logged in as ordinary visitors. In this case, it will be necessary to submit the "Login as a guest" form to confirm information necessary to place the order. Then users can complete their order through simple steps where they will fill in and check the billing details of the order as well as the payment and shipping methods. In the case of payment by credit card, users upon completion of their order will be transferred to the Piraeus bank system for the card debiting process. After the successful completion of each order, users receive a confirmation email detailing the details of their order. Cancellation of orders Visitors/users of the online store have the possibility to cancel their order only if the item has not yet been invoiced and sent for shipment by the Company. Orders can be canceled in the following ways: • By calling the store's customer service hotline 2105770832 • By sending an email to townmoto@gmail.com with the subject "Order cancellation" and writing the code and details order. When canceling, the customer must state the exact details of his order. The cancellation does not take place unless a relevant confirmation is sent by the Company by electronic mail to the customer. In the event that the customer has paid the value of his approved order prior to his declaration of cancellation, then the Company must, within a period of fourteen (14) calendar days, return the received value to the customer using the same means of payment that the customer used for the original transaction. Product returns / Right of withdrawal The company recommends that consumers upon receipt of orders unpack and check the products to confirm the absence of defects. Every order that leaves the offices of the townmoto.gr online store is thoroughly checked to ensure that it meets all the specifications and that the products are in excellent condition, however there is always the possibility of an error. Customers of the online store have the right to return the products they bought within 14 days from the date of receipt. Returns will only be accepted if the products in question are returned in perfect condition, sealed, complete, unused or undamaged and in their original packaging. In any case, the returned products must be accompanied by the necessary legalization documents and receipts. In order to exercise the right of withdrawal, the customer of the online store must inform the Company of his decision to withdraw, with a written statement, by means of a postal letter or sending an electronic message (email) to the address townmoto@gmail.com. Also, the customer can fill in the relevant withdrawal form found on townmoto.gr and send it to the Company in the same ways as mentioned above. In the case of product returns, the customer bears the shipping costs except in the cases where: • Due to the fault of the online store, the order was executed incorrectly (error in billing or shipping) or when the item was delivered, the packaging was completely or mostly damaged. In these cases, the customer may not accept the receipt of the product from the beginning. • The product is defective and if this is verified by an authorized employee of the store. Product returns at the Company's charge will be carried out either by the Company's personnel and means of transport or through a distributor. The refund corresponding to the products ordered by the customer is completed within 14 calendar days from the date the Company is informed of the customer's decision to withdraw. The Company is entitled to delay the refund until it has received the goods back or until the customer has provided proof that they have sent the goods back, whichever occurs first. The Company will perform the above refund using the same means of payment that the customer used for the original transaction unless there is an agreement between the two to do otherwise. Exceptions The right of withdrawal does not apply in the following cases: • For products NOT in their original packaging without damage • To be installed - used, • Not to be accompanied by the document Website links The links (hyperlinks) included in this website lead to pages of the online store or in some rare cases may lead the user to go to websites and websites of third party providers, companies, etc. These websites and web pages are not under the control of the Company and therefore the Company bears no responsibility for the contents included in them. The Company provides these links in its online store, only to facilitate the use of the online store, their use is not mandatory for the visitor/user and the fact that they are included in the townmoto.gr online store does not indicate that the Company approves or accepts their content. Newsletters Website visitors can subscribe to the e-shop's newsletter lists. The content of these bulletins is the intellectual property of the Company and is therefore protected by the relevant provisions of Greek legislation and international conventions. The online store is not responsible if the newsletters are not delivered to their destination, although it makes every effort with internet service providers (ISPs) for their delivery. The newsletters may end up in the "Spam/Junk Email" electronic folder of the recipients. In the event that the user no longer wishes to receive newsletters or wishes to be removed from the recipient lists, he can inform the Company using the contact form on the website or through the corresponding link that appears in the informative e-mails he receives. The website uses a provider (3rd party company) for the identification (tracking) of the recipients of the newsletters. It does not hand over to third parties information about the name, surname, home address or other personal data of the users of the online store. Online Dispute Resolution (EDR) - Online Dispute Resolution The EDR platform is a website that is a single point of service for consumers and traders who seek the out-of-court resolution of disputes concerning contractual obligations pursuant to electronic contracts of sale or provision of services between a consumer resident of the Union and a trader established in the Union with the intervention of an Alternative Dispute Resolution body (ADR) which has been included in the list according to with article 20 paragraph 2 of Directive 2013/11/EU. The ADR is directly connected to the competent Alternative Dispute Resolution (ADR) bodies in each country, which undertake the processing of complaints. In Greece, the competent bodies are: • The Independent Authority "Consumer Advocate" with competence in all commercial sectors, • The Mediator of Banking-Investment Services with competence in the commercial sector of financial services • ADR POINT IKE - Alternative Dispute Resolution Center with competence in all commercial branches with the exception of the categories expressly mentioned in no. 2 par. 2 of the KYA. • The European Institute for Conflict Resolution (E.I.E.S.) with competence in all commercial sectors with the exception of the categories expressly mentioned in no. 2 par. 2 of the CPA. The online store townmoto.gr is fully harmonized having responded to the process of out-of-court resolution of domestic and cross-border disputes in relation to the sales contracts drawn up with each of its users/customers, as described in KYA 70330/2015, which includes the regulations regarding with adaptation of the Greek legislation, in compliance with Directive 2013/11/EU of the European Parliament and of the Council of 21 May 2013 on the alternative resolution of consumer disputes and for the amendment of Regulation (EC) no. 2006/2004 and Directive 2009/22/EC (the EECD Directive) and the adoption of additional national measures to implement Regulation 524/2013 of the European Parliament and of the Council of 21 May 2013 on the electronic resolution of consumer disputes. The consumer, before making a request to the AED body, must have previously contacted the Company and sought to resolve the dispute directly with it. For more detailed information and information you can visit the official website of the HED platform which is available in all EU languages. Applicable Law and other terms All the above terms and conditions herein as well as any modification thereof are governed by Greek law. For any dispute that may arise from the use of the townmoto.gr website, the competent courts of Athens have jurisdiction.